🌿 Practical Business Support
Human-centred operations, systems & smarter workflows
Helping small businesses and organisations work smarter — not harder.
When things feel messy behind the scenes, it’s rarely a people problem.
It’s usually the systems holding everything together.
You might be noticing that:
-
enquiries slip through the cracks
-
forms and payments take longer than they should
-
everyday admin feels heavier and more complicated than necessary
That’s where I come in.
I help you simplify and strengthen the way your business runs — creating clear, supportive systems that reduce friction, restore confidence, and free up your time and energy.
So your work feels steadier.
Your team feels supported.
And your business can breathe again.
💛 Hi, I’m Michelle Shaw
Your human-centred operations partner
People usually come to me when they’re feeling:
-
stretched for time or losing income
-
overwhelmed by admin
-
stuck with outdated or clunky systems
-
unsure which tools are actually right for them
-
ready to improve the customer experience, but not sure where to start
I help you to:
-
stop income and sales slipping through the cracks
-
remove bottlenecks and unnecessary steps
-
simplify the customer journey
-
set up tools and automation you don’t have the time or headspace to untangle
-
create clear workflows your team can follow with confidence
I’m based in Dinnington, Sheffield, and work online, remotely, and in person.
Whether you need a quick fix, steady ongoing support, or a full operational reset, I keep things clear, manageable, and shaped around what actually works for you and your team.
⭐ What I Help With
1) Payments, tools & automation
For faster income, less chasing, and fewer mistakes
-
Digital forms for sign-ups, bookings, payments, and feedback
-
Smoother invoicing and payment flow
-
Practical setup of tools, apps, and simple automation
-
Connecting systems so information only needs to be entered once
2) Customer journey & operations
For clearer communication and a smoother experience
-
Enquiries, onboarding, and follow-up
-
Clear, simple processes with fewer sticking points
-
Reducing delays, bottlenecks, and misunderstandings
-
Stronger links between teams, tools, and information
3) Operational clarity & confidence
For visibility, consistency, and calmer day-to-day running
-
Making systems easy to understand and use
-
Simple documentation, checklists, and handover notes
-
Helping teams feel confident using the tools they already have
-
Reducing dependency on “the one person who knows how it works”
-
Supporting smoother change when systems evolve
These changes help staff of all backgrounds work with more ease, clarity, and confidence.
If something behind the scenes feels broken, confusing, overwhelming, or quietly costly, I can help you put it right.
⭐ How I Work
My approach is calm, collaborative, and shaped around your customers, your team, and the way you actually work.
1. Initial clarity
We start with a clear, grounded conversation to understand what’s working, what isn’t, and where time or income may be slipping — without judgement or jargon.
2. Design
I identify practical, affordable solutions that fit your systems, capacity, and priorities — not generic setups or unnecessary tech.
3. Delivery
I support you to put everything in place, test it properly, and refine it so it works in real life, not just on paper.
4. Ongoing support
You can choose one-off support, monthly help, or a longer-term partnership — depending on what best supports your business right now.
Every step is designed to reduce pressure, improve flow, and create steady forward momentum.
⭐ Real examples of progress
-
Unblocked stalled website and mailing list projects by creating clear, step-by-step action plans
-
Narrowed tool and supplier choices, saving days of research and indecision
-
Built branded sign-up pages and QR code flows to improve customer engagement
-
Replaced outdated onboarding with digital bookings that guide customers straight to payment or feedback
-
Improved cash flow by setting up automated invoicing in Xero
-
Helped teams feel more confident using the tools they already had
These changes create real, measurable improvements — fewer delays, smoother operations, and a better experience for both staff and customers.
⭐ Ways to work together
I offer flexible support depending on what you need right now — from focused help to ongoing partnership.
Focused support (half day – 3 hours)
Ideal for troubleshooting, audits, workflow mapping, or planning clear next steps.
In-depth support (full day – 6 hours)
Best for system builds, digital form setup, automation, deeper operational work, or on-site support.
Half-day and full-day support are billed at fixed rates, agreed in advance, so there are no surprises.
Block of hours support
Flexible support you can draw on as needed, without starting from scratch each time.
-
4-hour block – for short bursts of support or follow-up work
-
10-hour block – for steady progress, implementation, or ongoing improvements
Blocks can be used across reviews, setup, problem-solving, and refinement, and are typically billed in advance to keep things simple and predictable.
Ongoing support
For businesses and organisations that want a trusted operational partner — supporting staff confidence, system upkeep, and continuous improvement over time.
Billed monthly or via an agreed block of hours, depending on what fits best.
Available in person or remotely.
Any travel or setup costs are agreed in advance.
Not sure what’s best? We can decide together after an initial conversation.
⭐ Why work with me
I bridge the gap between people and processes — helping systems support humans, not the other way around.
I bring together:
-
the clarity of an operations specialist
-
the insight of a coach
-
real-world experience as a neurodivergent business owner
-
a practical, hands-on understanding of how systems work day to day
I won’t overwhelm you with jargon or push expensive software.
I work alongside you to understand what’s actually getting in the way, and build systems that genuinely fit your business.
The result is simpler days, smoother operations, more confident staff, and a business that works the way you hoped it would.
💬 Ready to Get Sorted + Supported?
Let’s bring clarity, flow, and confidence back into your operations.
📩 Email: info@michelleshaw.co.uk
💬 Book a call: Start the conversation today