Calm, human-centred operational support
Helping community-led and small organisations make their systems feel lighter, clearer, and easier to run.
When things feel messy behind the scenes, it’s rarely a people problem — it’s the systems holding everything together.
Missed enquiries.
Slow or awkward payments.
Admin that takes more energy than it should.
That’s where I help.
What I do
I help organisations spot and fix the operational gaps that quietly cause delays, lost income, admin pressure, and stalled momentum.
The aim isn’t more tools or complexity — it’s clearer flow and systems that actually support the people using them.
What I support with
✔ Clarifying enquiries, sign-ups, and follow-up
✔ Simplifying tools, payments, and admin
✔ Mapping clear customer and community journeys
✔ Removing bottlenecks and unnecessary steps
✔ Creating workflows teams can use with confidence
How this helps in practice
Many community organisations spend far more time than they should trying to keep up with systems, technology, and admin that keeps changing.
Tasks take longer because:
• Tools update constantly
• Platforms don’t always connect
• Processes grow organically rather than intentionally
• Knowledge sits with one person instead of the whole team
I step in to reduce that pressure.
So teams can focus on community support — not systems.
Outcomes organisations notice
After working together, organisations often experience:
• More time for staff and volunteers to focus on delivery
• Clearer, simpler processes
• Shared knowledge across teams and boards
• More confident operational decision-making
• Smoother enquiries and follow-up
• Less stress around tech and admin
The aim isn’t perfection — it’s clarity, confidence, and sustainability.
How I work
My approach is collaborative, proportionate, and grounded in real operational capacity.
I focus on:
• Clarity before change
• Practical, affordable solutions
• Shared understanding across teams
• Governance-aware systems
Support can be delivered as:
• Defined project work
• Time-limited blocks
• Light-touch ongoing support
Always scoped and agreed in advance.
Ways to work together
Support is flexible and clearly scoped to reflect organisational need, pace, and complexity.
Work can be delivered through:
• Half-day operational support
• Full-day system or workflow support
• Time-block packages
• Light-touch ongoing partnership support
Rates are shared and agreed following an initial conversation, ensuring support remains proportionate, fundable where possible, and aligned to organisational capacity.
Why organisations work with me
I bridge the gap between people and processes — helping systems support humans, not the other way around.
I bring:
• Strategic thinking grounded in real experience
• Practical systems knowledge
• Neurodivergent-informed design
• Calm, hands-on support without jargon or pressure
The result is steadier organisational flow and teams who feel confident using the systems they already have.
Next steps
If something behind the scenes feels confusing, inefficient, or quietly costly, we can look at it together.
Let’s start with a calm, practical conversation — no obligation.
📩 Email: info@michelleshaw.co.uk
💬 Book a call: Start the conversation today